Return/Shipping

Shipping information

Epitome Cheveux will ship all products when they become available. The majority of our products will ship within two business days if ordered by 12:00PM CST. If the order is received after 12:01 pm CST, it will be processed the next business day. If your order is received on Saturday, Sunday or any major holiday,  the order will be processed the following business day. If a product is out of stock, Epitome Cheveux will contact the customer within 24 hours, notifying of the delay. All international shipments will be contacted through email so customers can purchase shipping for items. Shipping usually takes 5-7 business days for USA orders. International orders will ship in 10-14 business days.

Our return policy

Please ask all questions before making your purchase. All sales are final but items may be exchanged. The return policy for Epitome Cheveux has a NO refunds but exchange policy only.  If you have questions, please contact (469) 888-3808.

Exchanges

To exchange an item, customers must request an Return Authorization Form within three days. Returned items must be in its original condition, unwrapped, unused, with all tags attached. Customer is responsible for a return shipment and the price difference in exchanged item.